HOG SOUP / SUPPORT
A hand in
the garage.
Stuck on a build, a subscription, or something else? Talk to the people behind Hog Soup.
Email Hog Soupcontact@hogsoup.com
Help us find the right build.
Include your app version, device model, in-app support ID, and what happened. Screenshots help when they don’t contain private information.
How do I join the beta?
Email us to ask about TestFlight access. The iOS beta is invitation-only, and an invitation depends on current tester availability.
I subscribed, but Pro has not appeared.
Make sure you have an internet connection and the same Apple Account used for the purchase. In Hog Soup, open the Pro sheet and use Restore purchases. If access is still pending, email us your in-app support ID, app/build version, and the approximate purchase time. Never send your Apple password or payment-card details.
How do I cancel or request a refund?
On iPhone, go to Settings → your name → Subscriptions → Hog Soup to manage or cancel a subscription. Deleting the app does not cancel billing. For a paid App Store purchase, request a refund at reportaproblem.apple.com. TestFlight purchases are sandbox transactions and do not create a real charge.
My render failed or is taking longer than expected.
Keep an internet connection, check the job status in the app, and allow an active request to finish before submitting another. A failed or canceled job releases its reserved allowance. For an incorrect completed result, use the app’s report option. Send us the support ID and job details if you need help; do not email a private photo unless it is needed and you choose to share it.
Where are my saved builds?
The garage is stored on your device. A purchase or restore does not sync the garage across devices. Export work before clearing app data, uninstalling, or replacing your phone. Images you have exported to Photos or Files remain in those destinations until you delete them there.
How do I delete my data?
Use Delete app data in the app’s Settings to clear the local garage and request removal of the guest identity and associated cloud media. This does not cancel a subscription or remove files you exported elsewhere. If you cannot access the app, email contact@hogsoup.com with the subject Data deletion and any in-app support ID you have. We may need information to verify the request. Minimal billing and security records may remain as explained in the privacy policy.
Your data. Your questions.
For privacy, access, correction, or deletion requests, email contact@hogsoup.com. Use “Privacy request” in the subject so we can route it correctly.